The Company requires a signed and completed Booking Form or on-line acceptance for all reservations. Upon receipt of this, the Company will send out an invoice for rent, refundable deposit (see below), any extras requested and credit card charges (if applicable). The booking will be only be secured once payment of the full invoice value has been received by the Company. In the absence of payment, the Company reserves the right to cancel the booking.
Payment should be made to the Company in Pounds Sterling by any of the following methods: bank transfer, cheque or banker's draft, Visa, MasterCard, American Express or debit card. Additional charges may be levied for payment by credit card at the current rate charged to the Company by the relevant card provider at time of payment: currently Visa/MasterCard - 2.99% and AMEX – 4.50%.
A refundable deposit is taken in respect of every booking. This varies between GBP 150.00 and GBP 250.00 depending upon the number of proposed occupants in the apartment at the time of booking. The deposit will be held against any arrears of rent, dilapidations or breakages that may occur. Should the Company agree to the period of occupation being extended, the deposit may be carried over for the duration of the rental. The deposit, or any balance after deductions, will be refunded following the Company’s inspection of the apartment used and settlement of all accounts. Such refund will normally be made within a period of 14 days from departure.
Notice of cancellation is required at least 14 days prior to arrival to avoid facing a cancellation charge. A refund will apply less any card surcharges originally occurred.
The Company does not guarantee the availability of any apartment prior to arrival. However, the Company will always use its best endeavours to ensure that the guest is provided with accommodation in an apartment of similar standard and location to that envisaged at the time of booking.
Rental rates include gas, electricity, heating, water, cable television package and Local Authority council tax. The Company reserves the right to adjust control systems if fuel is wasted unnecessarily. Prices quoted also include a weekly housekeeping service. Additional week-day housekeeping, car parking, foldaway beds, baby cots and air-conditioning units can be supplied (subject to availability) at additional cost.
The Company provides wireless broadband access free-of-charge in all its apartments. This is provided by a third party service provider and the Company accepts no liability for loss of service at any time.
Apartments are reserved from 14.00 hrs on the day of arrival until 10.00 hrs on the day of departure unless an early arrival or later departure time is requested and agreed in advance with the Company. An estimated arrival time must be given at the time of booking but is required a minimum of 72 hours before arrival.
If the estimated time of arrival is not communicated to us in advance we will not be held responsible for any guest not being able to check-in on the booked arrival date and/or any extras incurred by the guests for booking alternative accommodation on the booked check in date.
A late checkout that is not agreed or communicated to us in advance will result in a check out charge.
The Company accepts no liability or responsibility for personal accident, death or injury to the guest or to any member of the guest’s party or visitor nor for loss or damage to any personal property howsoever caused nor for any costs incurred due to traveling delays or alterations.
The number of persons permitted to occupy each apartment is limited to the number of occupants stated at the time of booking; this number must not be exceeded. The Company reserves the right to terminate the rental without notice and without refund in the case of a breach of this condition.
All properties are professionally cleaned on departure. However, guests are responsible for leaving the apartment in a reasonable condition as on arrival.
The Company’s terms and conditions of business are subject to the laws of England. The Company and the guest will submit to the exclusive jurisdiction of the English Courts.
Registered office: 1 Kilmarsh Road, London W6 OPL
Tel: +44 (0) 845 519 6464
Fax: +44 (0) 20 7538 3679
Registered in England and Wales No: 9782132 / VAT Registered No: 224 6525 19